Refund policy

Return and Refund Policy

We offer a 30-day window to request a return for any reason. Just make sure your gear is unused and in the package with tags intact. You'll also want to have your order or account info ready.

To kick off a return, please visit the self-serve returns portal on your account through this link here.

If you would like to request help with the process, you can reach out through our contact us page.

Once we green light your return, we recommend sending it through your preferred carrier. Return shipping is the customer's responsibility, except for damaged or defective gear.

Exchanges

Need to swap out your setup for something else? Please reach out through our contact us page before you send anything back. We'll set aside your new size and honor your original price. Return what you've got and we'll get you on the right board.

Damages and issues

If your gear takes a tumble on its way to you, or shows up looking less than fresh, reach out through our contact us page. You'll want to have a few pictures ready so we can sort it out pronto.

Exceptions / non-returnable items

Gift cards - they make a wonderful gift, but they’re the one thing we can’t take back.

Refunds

Once we’ve received your return and given it the thumbs-up, we’ll send your refund right back to your original payment method. It usually takes 3-5 business days for the banks to process, so hang tight.