Privacy policy

Privacy Policy

Curious about how Munford Snowboards handles your info? We’ve got you covered with this Privacy Policy. It’s all about how we collect, use, and keep your personal information safe when you visit our website or use our services.

Please read through carefully. Using our site or services means you agree to the collection, use, and storage of your information. If you do not agree to this Privacy Policy, no worries - just steer clear of our website and services.

Changes to This Privacy Policy

We may tweak this Privacy Policy now and then, either because we are changing how we handle things, or due to legal requirements. Any updates will be posted here with the date of the latest changes. (Last Updated: 06/28/2024)

How We Collect Information

To make sure you get the best services from Munford Snowboards, we gather personal info from different sources. Depending on how you use our site, we might collect:

  • Details you provide us when you shop or contact us.
  • Data from cookies to help us understand how you use our site and improve your experience.
  • Info from third parties like service providers who help us run things smoothly, including payment processors.

What Information We Collect

The kind of personal info we gather depends on how you surf our Site and Services. When we say "personal information," we mean stuff that identifies, relates to, or describes you - basically your vibe and how you cruise through your shopping journey. Here’s the details on what we gather:

Information We Collect Directly from You

Information that you provide to us through our Services may include:

  • Basic contact details including your name, address, email, or phone number.
  • Order information including your name, shipping address, billing address, payment confirmation, email address, or phone number.
  • Shopping information including the items you viewed, added to your cart or added to your Wishlist.
  • Customer support information including any information you choose to include in communications with us, for example, whenever you send a message through the Contact Us form.

Some features of the Services may require you to directly provide us with certain information about yourself, such as your email. You may elect not to provide this information, but doing so may prevent you from using or accessing those features.

Information We Collect through Cookies

We also collect certain information about your interaction with our website and services. To do this, we may use cookies, pixels, and other technologies. Usage Data may include information about how you access, use our site, or use our account portal. This includes device information, browser information, information about your network connection, your IP address and other information during your interaction with our Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, such as vendors and service providers who collect information, such as:

  • Companies who directly support our Website and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing information) to process your payments.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

We are not responsible or liable for the accuracy of any information provided to us by third parties and are not responsible for any third party's policies or practices.

How We Use Your Personal Information

  • Providing Products and Services. We use your personal information to provide you with the products or services that you purchased. This includes processing your payments, fulfilling your orders, sending notifications related to your account, facilitate any returns and exchanges, and enabling you to post reviews.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes. This includes sending marketing, advertising and promotional communications via email, or text message.
  • Security and Fraud Prevention. We use your personal info to sniff out any shady business. It's on you to keep your account secure. Don't hand out your username, password, or any other account details with others. If you think someone's gotten into your account, please reach out to our team!
  • Communicating with you. We may use your personal information to improve our customer support and our Services. This is so that we can be responsive to your needs and provide essential services to you.

Cookies

Our site uses Cookies to keep things running smooth. These little bits of tech help us remember what you like and what you don't. We use them to fine-tune our site, dial in analytics, and make sure your experience is top-notch. Sometimes, we team up with other providers to fine-tune the service, products, and ads you see. For specific information about the Cookies that we use related to powering our store with Shopify, click here.

Most browsers accept Cookies by default, but you can tweak your settings to remove or reject them if you're feeling rebellious. Just know, it might mess with how smoothly things run on our site. Additionally, blocking Cookies may not completely prevent how we share information with third parties, such as our advertising partners.

How We Disclose Personal Information

In certain situations, we may share your personal information with third parties for legitimate circumstances listed under this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, and cloud storage).
  • With business and marketing partners, such as Shopify, to provide services and advertise to you. Our partners will use your information in accordance with their own privacy policies or notices.
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties.
  • In connection with a business transaction such as a merger or bankruptcy, and to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), and to protect or defend our Services, our rights, and the rights of our users.

User Generated Content

Our website or Services may enable you to post product reviews, or other user-generated content. If you choose to submit user generated content to our website or Services, whatever you post will be out there for the public to check out.

We can't control who sees what you share or how they use it. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose.

Third Party Websites and Links

Our Site may provide links to websites or platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions before use. We do not guarantee and are not responsible for the privacy or security of third party sites, including the accuracy, completeness, or reliability of information found on these sites.

Information you provide on public venues, including information you share on third-party social networking platforms may also be viewable by other users of our Services. Our inclusion of such links does not, by itself, provide any endorsement of the content on such platforms, or of their owners or operators.

Your Rights and Choices

Depending on where you live, you may have some or all the rights listed below in relation to your personal information. These rights are not absolute, as they may apply only in certain circumstances and, in certain cases, we may decline your request only as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
  • Right to Delete. You may have the right to request that we delete personal information we have about you.
  • Right to Correct. You may have the right to request that we correct inaccurate personal information we have about you.
  • Right of Portability. You may have the right to receive a copy of the personal information we hold about you or request that we transfer it to a third party.
  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of your personal information.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
  • Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by responding to your request.
  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

    We will never discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a detailed response to the request.

    In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.

    We use Shopify's ad services such as Shopify Audiences to help personalize the advertising you see on third-party websites. To restrict Shopify merchants that use these ad services from using your personal information for such services, please click here.