Lifetime Warranty

Lifetime Warranty

Munford Snowboards backs all products sold through our Website or Authorized Retailers with a Lifetime Warranty for material or craftsmanship defects.

If a product is found to be defective, the responsibility of Munford Snowboards shall be limited to the repair or replacement of the defective product.

Munford Snowboards will not be responsible for any costs, losses or damages incurred as a result of the defective product.

All Potential Warranty Claims Must Meet This Criteria:

All claims must include a proof of purchase that clearly identifies our Website or Authorized Retailer and purchase date. If proof of purchase cannot be provided, we are unable to accept your warranty claim.

Returning Product For Warranty

Warranty procedures vary based on where your Munford Snowboards product was purchased. See below for details:

List of Authorized Retailers:

Ski Garb, located at: 540 East 1700 South Suite. 102, Clearfield Utah 84015.

Product Purchased from Authorized Retailer:

Defective product purchased from an Authorized Retailer must be returned to through the website or retail location you purchased from. The dealer will submit your warranty claim and arrange a replacement or refund if the claim is accepted.

If you have purchased your product in a different country than the one that you are currently in, and are unable to submit a claim to the shop where you bought it, please contact us here. If the warranty claim is accepted, a fee will be charged to cover shipping & duties from our US location. EU: 75.00, Other: 95.00.

Product Purchased on our Website:

If you feel a product purchased on https://munford.co/ has a defect, please contact us here with your purchase information.

We will contact you within 3 business days to let you know if your claim was approved, denied, or requires inspection.

If your claim is approved, you must send the defective product back to our location. We will email you a shipping label to return the defective product. Upon our receipt of the defective product, we will send you a replacement product or refund the purchase price.

If your claim requires inspection, you must send the product to our location. You must pay shipping costs to send the product to us for inspection. If your claim is approved after inspection, we will send you a replacement product or refund the purchase price. We will also reimburse your shipping costs to send the product in for inspection with a valid shipping receipt. If your claim is denied after inspection, but you want the product returned, you will be responsible for the shipping costs to send the product back to you.

If your claim is denied, but you feel the claim is valid, you may request an inspection at our location. You must pay shipping costs to send the product in for inspection. If your claim is approved after inspection, we will send you a replacement product or refund the purchase price. We will also reimburse your shipping costs to send the product in for inspection with valid shipping receipt. If your claim is denied after inspection, but you want the product returned, you will be responsible for the initial shipping costs as well as those to send the product back to you.

Product Purchased from Non-Authorized Retailers:

Products purchased from non-authorized retailers are not covered by warranty.

 

Warranty Information:

Munford Snowboards warrants all products sold through our Website or Authorized Retailers to be free of defects in material or workmanship for as long as you, the original purchaser, own the product.

This warranty is subject to the following limitations in addition to any imposed by virtue of applicable law:

The warranty applies only to Munford Snowboards purchased from Authorized Retailers and is valid for the original purchaser only. This warranty is non-transferrable.

All products returned to Munford Snowboards for warranty inspection must receive prior return authorization which can be given through our contact methods. Please ship products freight prepaid and insured. Munford Snowboards assumes no responsibility for products during shipment from the customer to our location. Shipping charges are not refundable.

Damage Not Covered By Warranty:

Any intentional or unintentional damage caused by rider’s carelessness, abuse, misuse, or neglect.
Any type of impact damage such as those caused by rocks, stumps, rails, impacts, etc.
Any damage caused by, related to, or resulting from modifications made after purchase and not authorized by Munford Snowboards.
Stress cracks in lacquer and non-structural cracks on used snowboards.
Scratches, chips, and/or indentations in the top sheet.
Graphic fading, discoloration, or other aesthetic blemishes that do not impair performance.
Minor base irregularities, including base dimples in binding insert area.
Damage caused by improper mounting or adjustment of bindings.
Damages caused by using improper length of binding mounting screws.
Improper rider-board match (too much weight on a too short board).
Spinning or stripped inserts caused by improper mounting of binding hardware.
Damage caused by use of solvents, adhesives.
Damages incurred in shipping.
Damage caused from chairlift breakage.
Normal wear and tear.
Abrasion.

Defects Accepted For Warranty Claims:

Munford Snowboard products newer than or from the 2024/2025 product line.
Structural cracks and water infiltration on top laminate, base, core, or sidewall due to improper lamination.
Insert cracks, structural cracks, or water infiltration around the inserts.
Top sheet, edge, sidewall, tip and/or tail protector delamination.
Tip and/or tail radius lacquer cracks causing a loss of adhesion to top surface.
Spinning or stripped inserts (not caused by improper mounting of binding hardware).

Additional Information

In the event an exact product replacement (Model, size, and/or color) is no longer available, we may replace your product with one of comparable performance, size, and value. This applies to replacement parts as well.

Repaired items will be subject to available parts. We will do our best to match colors and styles but we cannot guarantee that you will receive the exact product.